We’re back with a “Five on Friday” to introduce you to Heather Scott (HS), Director, Partner Success, who joined our team near the end of 2020. Bringing tremendous operations and project management expertise to the table, she leads our Partner Success team, which serves as our customers’ and service professionals’ (pros) primary point of contact. We see both our customers and pros as our partners because we all work hand-in-hand together to achieve the goal of make-ready, made easy. Heather establishes and oversees processes to ensure the team provides seamless, high quality service to our partners throughout the entire process, every time. In this spotlight, she talks about what our customers can expect from us.