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Maintenance Managers , Community Managers , Customer Experience , Turn Board , Property Managers

Portal Roundup: 2022 Q1

By Amanda Akers
April 08, 2022

Just in case you missed any of the exciting new features we've rolled out in the customer portal, we decided to compile those updates for you here:

 

Work Quality Feedback

We have rolled out a new way for staff to rate the quality of the work performed! With just a few clicks, you can provide your feedback on work to help us better pair you with providers. It's easy - just a star rating and an optional text field if you'd like to provide any context to your rating!Customer Guide How to Rate Completed Work in the Customer Portal-1

 

Add-On Approval Process

There is a new and improved way to approve any needed addons that may get requested by providers while they are onsite. 

 

Customer Guide How to Rate Completed Work in the Customer Portal-2

 

New Filtered Notification Center

We all know the importance of having the most important information readily available for you. We have updated the notification center in the customer portal to now show new notifications filtered to the top of the pane.

 

Mobile App

Don't forget! We have a mobile app for your use as well. If you have a maintenance staff that you'd like to have turn information readily available, they can download the Rent Ready app to not see all scheduled services and the real-time status of those but also add a new turn as they are walking a vacant unit.

 

 

4 Manage Turns 3 Turn Board 5 Unit Details

 

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About Author
Amanda Akers

Amanda is the Director, Platform Strategy & Communications for Rent Ready and has been with the company for over 3 years. Her experience in marketing, branding, storytelling and product management lends itself well to truly understanding the needs of the customer and industry and pushing the Rent Ready brand to live up to those standards.

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