Proptech is always top of mind for us because we have leveraged our technology platform to complete your make-ready services in a snap since our inception. We see proptech as the equation for efficiency. So, we’re sharing some of our favorite multifamily proptech here.
This month proptech is especially relevant because we just launched our customer portal! [More about that later.]
Proptech - Definition
If you aren’t familiar with “proptech,” it’s a term used to “describe any technology for the real estate space,” according to Forbes.
24/7 Tenant Portal for Requests
With a tenant portal, you can be the property management superstar without lifting a finger. From submitting a maintenance request to paying rent online to checking past payments to ad-hoc questions, your tenants can get the service they need when they want it. Remove the paper and the strings of emails that seem impossible to track. Add superior customer service and sound legal protection (thanks to great records).
Smart Technology for Asset Protection, Savings & Convenience
With a wide array of smart technology available today, it’s important to carefully vet the options. Consider your community’s demographic and how to gain the best return on investment by prioritizing what will resonate with them most. Gain building consensus first.
What are other communities considering? Leak sensors “virtually eliminate major water damage incidents,” so many are leaning on smart technology for asset protection. Most companies have locks and thermostats on their radar because they have the best potential for a fast payoff. Lastly, there are several that fall into the resident convenience category. Think voice-activated lights.
Keep in mind: “Historically, millennials comprise the largest share of the smart-home market, followed closely by Generation Xers and those aged 55 and older, according to a Coldwell Banker report.” It also references that trends show younger families are choosing to rent over buying a starter home.
Make-Ready / Turn Services
Our make-ready services have always been technology-enabled on the back end but now, with the launch of our customer portal, the services are technology-based. That means you have the technology at your fingertips to schedule end-to-end turn services, from wall repair to carpet cleaning, in our customer portal just as easily as a tenant submits a maintenance request in a 24/7 portal. Here’s how it works:
- Set up & customize: Ditch your turn dry-erase board that maps out services, units, vendors and timing. Imagine that in a digital format and that’s our platform! Customize it as you wish. Set standard services for all turns, potential add-on services when needed and the ideal length of your turn.
- Order: Schedule your turn services and all add-ons with one seamless interface.
- Let the scheduling happen: As you indicate what services you need, you’ll be able to see in real-time if your primary Pro is available and if not can make immediate decisions about utilizing a new Pro or changing your date.
- Monitor: Open your digital make-ready “board” to monitor day-to-day services in real time. You can see when work is scheduled, begins and is completed - and even receive notifications of status changes.