STELLA: Knowledge Based Articles

    Stay up to date with our most recent updates to that thingamujig we all use everyday.

      Pro Multi-Skillset

      Posted by Yoda on Jan 25, 2022 11:18:04 PM
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      Topics: Operations, Pros, Companies, Standard pros

      How to Conduct a Virtual Quality Check

      Posted by Yoda on Jan 20, 2022 1:35:45 PM
      What Services to Check? Paint Clean
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      Portal Logistics Support

      Posted by Yoda on Jan 19, 2022 10:22:19 PM
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      Topics: Operations, Auto Schedule, Job Profile

      Virtual Quality Check

      Posted by Jack on Jan 19, 2022 3:55:41 PM
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      Setting Up A Portal Customer

      Posted by Yoda on Jan 6, 2022 8:18:44 PM
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      Topics: SalesHub, Opportunity, Customer Onboard

      Property and Maintenance Manager Contact Management

      Posted by Yoda on Nov 30, 2021 4:49:52 PM
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      Schedule Board Map Overview

      Posted by Jack on Oct 22, 2021 3:03:57 PM
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      Topics: Operations, Schedule Board

      Pro Incentive Pay

      Posted by Yoda on Oct 11, 2021 9:21:44 PM
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      Topics: Pros

      Work Order Action History

      Posted by Yoda on Jul 26, 2021 12:24:58 PM
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      Topics: Operations, Pros, Job Profile

      Recruiting Flow: Companies

      Posted by Jack on Jul 22, 2021 12:07:56 AM
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      Topics: Recruiting, Companies

      Recruiting Flow: Standard pro

      Posted by Jack on Jul 21, 2021 11:30:44 PM
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      Topics: Recruiting, Standard pros

      Application Types

      Posted by Jack on Jul 21, 2021 12:45:31 PM
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      Topics: Recruiting, Companies, Applications, Standard pros

      Recruiting: Skills Assessment

      Posted by Yoda on Jul 12, 2021 9:33:45 AM
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      Topics: Recruiting

      Recruiting: In-Person Interview

      Posted by Yoda on Jul 12, 2021 9:28:09 AM
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      Topics: Recruiting

      Setting Up Service Profile

      Posted by Michael Scott on Apr 16, 2021 11:24:48 AM
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      Reactivating Former Pros

      Posted by Michael Scott on Apr 16, 2021 10:48:14 AM
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      Perform a Reschedule

      Posted by Yoda on Apr 15, 2021 3:07:53 PM
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      Topics: Operations, Job Profile, Reschedule

      Activities

      Posted by Michael Scott on Mar 28, 2021 12:07:56 PM
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      Pro Onboarding: Mock Work Order Creations

      Posted by Jack on Mar 7, 2021 9:01:39 AM
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      Customer Sentiment Surveys

      Posted by Jack on Mar 7, 2021 8:50:37 AM
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      Quality Manager and Pro Assessment App

      Posted by Jack on Feb 17, 2021 12:40:39 PM
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      Topics: Quality Management, Pro Assessment Management

      Opportunity Nurturing & Followup Expectations

      Posted by Michael Scott on Feb 17, 2021 12:36:35 PM
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      Topics: SalesHub, Customer Experience

      Customer Onboard: The Onboard

      Posted by Michael Scott on Feb 17, 2021 12:31:02 PM
      Information to be gathered by the PSM during the Customer Onboard: Pre-Onboard Onboard Closing
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      Topics: Customer Experience, Customer Onboard

      New Customer Onboarding Process [Business Processes]

      Posted by Michael Scott on Feb 17, 2021 10:56:38 AM
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      Topics: Customer Experience, Customer Onboard

      Pro Payouts

      Posted by Yoda on Feb 10, 2021 5:09:11 PM
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      Booking Alerts

      Posted by Yoda on Jan 22, 2021 11:18:29 AM
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      Topics: Add-Ons, Operations, Dashboard

      Company Admin App Training

      Posted by Jack on Jan 11, 2021 11:20:16 PM
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      Opportunity Flows

      Posted by Jack on Dec 21, 2020 9:31:58 AM
      There are 3 types of sales opportunities available:
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      Topics: SalesHub, Opportunity

      Unit Based Pay

      Posted by Yoda on Nov 18, 2020 5:57:00 PM
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      Time Off Requests - Submitting and Removing Requests

      Posted by Jack on Nov 6, 2020 4:17:18 PM
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      Addon Approval Process & Communication

      Posted by Yoda on Nov 6, 2020 11:34:10 AM
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      How to Create an Agreement

      Posted by Yoda on Nov 5, 2020 3:12:15 PM
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      Topics: Operations

      Submitting a Feature Request OR Bug/Issue

      Posted by Yoda on Nov 4, 2020 3:00:12 PM
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      Job Profile

      Posted by Yoda on Oct 16, 2020 12:58:33 PM
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      Topics: Operations, Job Profile

      Job Profile Turn Options

      Posted by Yoda on Oct 16, 2020 12:54:12 PM
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      Topics: Operations, Job Profile

      Pro App Basics

      Posted by Yoda on Oct 16, 2020 12:52:17 PM
      Purpose: this article contains details about the pro app. It details the views available and where to find relevant information on the app.
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      Topics: Operations, Pros

      How to Create a Job Profile and Work Orders

      Posted by Yoda on Oct 16, 2020 12:49:03 PM
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      Topics: Job Profile

      How to Create A Bookable Resource Booking From the Job Profile

      Posted by Yoda on Oct 16, 2020 12:45:10 PM
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      Topics: Operations, Job Profile

      Schedule from the Schedule Board

      Posted by Yoda on Oct 16, 2020 12:39:36 PM
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      Topics: Operations, Job Profile

      Time-Entry Functionality

      Posted by Yoda on Sep 25, 2020 11:29:53 AM
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      Topics: Operations, Pros, Time-Entry

      God-Mode Bulk Text Messages for Pros

      Posted by Yoda on Sep 23, 2020 8:44:32 AM
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      Topics: Pros

      Variable Task-Based Payout Options

      Posted by Yoda on Sep 22, 2020 3:10:46 PM
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      Topics: Payouts, Pros

      My PSM Action Dashboard

      Posted by Jack on Sep 7, 2020 11:50:00 PM
      Purpose: A view which displays the most critical views needed for the PSM to do day-to-day operations within the system.
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      Topics: Operations, Dashboard

      Operations Dashboards

      Posted by Jack on Sep 7, 2020 11:48:35 PM
      New PSM Action Board and Troubleshooting Board: The 'Operations Action Dashboard' has been overhauled to provide more information in a single ...
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      All System Troubleshooting and Weekly Checks

      Posted by Jack on Sep 7, 2020 11:36:52 PM
      Purpose: This dashboard has detailed information for all PSMs so it can be utilized when covering for another PSM
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      Topics: Operations, Dashboard

      My System Troubleshooting and Weekly Checks

      Posted by Jack on Sep 7, 2020 11:35:25 PM
      Purpose: This dashboard allows the PSM to see a consolidated list of checks and potential system errors which need to be addressed without having to ...
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      Topics: Operations, Dashboard

      All PSM Action Dashboard

      Posted by Jack on Sep 7, 2020 11:33:58 PM
      Purpose: This dashboard provides a replica of the existing functionality, but allows the PSM to search for all of the PSM's records. This is intended ...
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      Topics: Operations, Dashboard

      Auto-Schedule from the Job Profile

      Posted by Yoda on Sep 7, 2020 11:27:59 PM
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      Topics: Add-Ons, Operations, Auto Schedule, Job Profile

      Automatic Add-on

      Posted by Jack on Aug 17, 2020 11:32:11 AM
      When an addon is requested by a pro, the Operations team member has to take action on the request. This action has multiple options/paths depending ...
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      Topics: Add-Ons, Operations

      DSAT Process

      Posted by Yoda on Aug 17, 2020 11:20:58 AM
      We have built out extensive functionality which now allows the ability to create, investigate and perform actions on the DSAT process.
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