STELLA | Rent Ready Knowledge Base

Pro Multi-Skillset

Posted by Yoda on Jan 25, 2022 11:18:04 PM

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Topics: Operations, Pros, Companies, Standard pros

How to Conduct a Virtual Quality Check

Posted by Yoda on Jan 20, 2022 1:35:45 PM

What Services to Check? Paint Clean

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Portal Logistics Support

Posted by Yoda on Jan 19, 2022 10:22:19 PM

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Topics: Operations, Auto Schedule, Job Profile

Virtual Quality Check

Posted by Jack on Jan 19, 2022 3:55:41 PM

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Setting Up A Portal Customer

Posted by Yoda on Jan 6, 2022 8:18:44 PM

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Topics: SalesHub, Opportunity, Customer Onboard

Property and Maintenance Manager Contact Management

Posted by Yoda on Nov 30, 2021 4:49:52 PM

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Schedule Board Map Overview

Posted by Jack on Oct 22, 2021 3:03:57 PM

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Topics: Operations, Schedule Board

Pro Incentive Pay

Posted by Yoda on Oct 11, 2021 9:21:44 PM

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Topics: Pros

Work Order Action History

Posted by Yoda on Jul 26, 2021 12:24:58 PM

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Topics: Operations, Pros, Job Profile

Recruiting Flow: Companies

Posted by Jack on Jul 22, 2021 12:07:56 AM

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Topics: Recruiting, Companies

Recruiting Flow: Standard pro

Posted by Jack on Jul 21, 2021 11:30:44 PM

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Topics: Recruiting, Standard pros

Application Types

Posted by Jack on Jul 21, 2021 12:45:31 PM

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Topics: Recruiting, Companies, Applications, Standard pros

Recruiting: Skills Assessment

Posted by Yoda on Jul 12, 2021 9:33:45 AM

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Topics: Recruiting

Recruiting: In-Person Interview

Posted by Yoda on Jul 12, 2021 9:28:09 AM

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Topics: Recruiting

Setting Up Service Profile

Posted by Michael Scott on Apr 16, 2021 11:24:48 AM

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Reactivating Former Pros

Posted by Michael Scott on Apr 16, 2021 10:48:14 AM

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Perform a Reschedule

Posted by Yoda on Apr 15, 2021 3:07:53 PM

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Topics: Operations, Job Profile, Reschedule

Activities

Posted by Michael Scott on Mar 28, 2021 12:07:56 PM

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Pro Onboarding: Mock Work Order Creations

Posted by Jack on Mar 7, 2021 9:01:39 AM

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Customer Sentiment Surveys

Posted by Jack on Mar 7, 2021 8:50:37 AM

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Quality Manager and Pro Assessment App

Posted by Jack on Feb 17, 2021 12:40:39 PM

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Topics: Quality Management, Pro Assessment Management

Opportunity Nurturing & Followup Expectations

Posted by Michael Scott on Feb 17, 2021 12:36:35 PM

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Topics: SalesHub, Customer Experience

Customer Onboard: The Onboard

Posted by Michael Scott on Feb 17, 2021 12:31:02 PM

Information to be gathered by the PSM during the Customer Onboard: Pre-Onboard Onboard Closing

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Topics: Customer Experience, Customer Onboard

New Customer Onboarding Process [Business Processes]

Posted by Michael Scott on Feb 17, 2021 10:56:38 AM

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Topics: Customer Experience, Customer Onboard

Pro Payouts

Posted by Yoda on Feb 10, 2021 5:09:11 PM

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Booking Alerts

Posted by Yoda on Jan 22, 2021 11:18:29 AM

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Topics: Add-Ons, Operations, Dashboard

Company Admin App Training

Posted by Jack on Jan 11, 2021 11:20:16 PM

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Opportunity Flows

Posted by Jack on Dec 21, 2020 9:31:58 AM

There are 3 types of sales opportunities available:

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Topics: SalesHub, Opportunity

Unit Based Pay

Posted by Yoda on Nov 18, 2020 5:57:00 PM

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Time Off Requests - Submitting and Removing Requests

Posted by Jack on Nov 6, 2020 4:17:18 PM

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Addon Approval Process & Communication

Posted by Yoda on Nov 6, 2020 11:34:10 AM

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How to Create an Agreement

Posted by Yoda on Nov 5, 2020 3:12:15 PM

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Topics: Operations

Submitting a Feature Request OR Bug/Issue

Posted by Yoda on Nov 4, 2020 3:00:12 PM

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Job Profile

Posted by Yoda on Oct 16, 2020 12:58:33 PM

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Topics: Operations, Job Profile

Job Profile Turn Options

Posted by Yoda on Oct 16, 2020 12:54:12 PM

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Topics: Operations, Job Profile

Pro App Basics

Posted by Yoda on Oct 16, 2020 12:52:17 PM

Purpose: this article contains details about the pro app. It details the views available and where to find relevant information on the app.

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Topics: Operations, Pros

How to Create a Job Profile and Work Orders

Posted by Yoda on Oct 16, 2020 12:49:03 PM

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Topics: Job Profile

How to Create A Bookable Resource Booking From the Job Profile

Posted by Yoda on Oct 16, 2020 12:45:10 PM

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Topics: Operations, Job Profile

Schedule from the Schedule Board

Posted by Yoda on Oct 16, 2020 12:39:36 PM

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Topics: Operations, Job Profile

Time-Entry Functionality

Posted by Yoda on Sep 25, 2020 11:29:53 AM

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Topics: Operations, Pros, Time-Entry

God-Mode Bulk Text Messages for Pros

Posted by Yoda on Sep 23, 2020 8:44:32 AM

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Topics: Pros

Variable Task-Based Payout Options

Posted by Yoda on Sep 22, 2020 3:10:46 PM

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Topics: Payouts, Pros

My PSM Action Dashboard

Posted by Jack on Sep 7, 2020 11:50:00 PM

Purpose: A view which displays the most critical views needed for the PSM to do day-to-day operations within the system.

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Topics: Operations, Dashboard

Operations Dashboards

Posted by Jack on Sep 7, 2020 11:48:35 PM

New PSM Action Board and Troubleshooting Board: The 'Operations Action Dashboard' has been overhauled to provide more information in a single ...

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All System Troubleshooting and Weekly Checks

Posted by Jack on Sep 7, 2020 11:36:52 PM

Purpose: This dashboard has detailed information for all PSMs so it can be utilized when covering for another PSM

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Topics: Operations, Dashboard

My System Troubleshooting and Weekly Checks

Posted by Jack on Sep 7, 2020 11:35:25 PM

Purpose: This dashboard allows the PSM to see a consolidated list of checks and potential system errors which need to be addressed without having ...

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Topics: Operations, Dashboard

All PSM Action Dashboard

Posted by Jack on Sep 7, 2020 11:33:58 PM

Purpose: This dashboard provides a replica of the existing functionality, but allows the PSM to search for all of the PSM's records. This is ...

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Topics: Operations, Dashboard

Auto-Schedule from the Job Profile

Posted by Yoda on Sep 7, 2020 11:27:59 PM

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Topics: Add-Ons, Operations, Auto Schedule, Job Profile

Automatic Add-on

Posted by Jack on Aug 17, 2020 11:32:11 AM

When an addon is requested by a pro, the Operations team member has to take action on the request. This action has multiple options/paths ...

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Topics: Add-Ons, Operations

DSAT Process

Posted by Yoda on Aug 17, 2020 11:20:58 AM

We have built out extensive functionality which now allows the ability to create, investigate and perform actions on the DSAT process.

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