Purpose: This article details how to create an agreement. An agreement allows you to create a recurring service for sanitization or office cleans.
How to Create an Agreement
- Navigate to the Operations app and change the area to ‘Admin’ in the bottom left corner of the screen
- Click ‘Agreements’ on the menu from the left and then click ‘+ New’ on the Command Bar at the top of the page
- Fill out the information in the ‘General’ section, ‘Sales Tax’ section, and ‘Duration’ section
- Service Account: this is the property where services are taking place
- Billing Account: this will auto fill based on service property
- Substatus: leave blank
- Parent Pricelist: this will auto fill based on service property **Do NOT change
- Floorplan: this will fill in with the wrong information; you need to click the X next to the name and then select either ‘Office Clean’ or ‘Sanitization’ based on what the order is for
- Ordered By: contact who placed the order for the service
- Taxable: set Sales Tax to ‘No’
- Start Date: date you want services to begin
**Note: the WO will not generate in advance if this start date is the same date as the first service
PRO TIP: set this date to at least 1 day prior to first WO date you want to schedule; this will help manage the pros availability as well - Duration: leave as-is
- End Date: select a date approximately 6 months in the future
- Click ‘Save’
- From the flow at the top, click on the word ‘Agreement’ and then click on ‘Next Stage’
- A pop up will appear to click on ‘+ Create’
- Now the flow at the top should be on ‘Agreement Booking Setup’
- Fill in the following fields on this page
- Name: a description of recurring services (i.e. Weekly Office Clean)
- Owner: leave as PSM
- Agreement: leave as-is
- Auto Generate Work Order: leave as yes
- AM/PM preference: select AM/PM if requested by customer, otherwise leave blank
- Work Order Type: select ‘Clean’
- Generate WO days in Advance: 14 to 21 days is the recommended time frame to select
- Auto Generate Booking: leave as “Yes”
**Note: You can change this to “No” if you do not know the pro to preform work. It will still create a WO but it will leave it as unscheduled for you to schedule when ready - Estimated Duration: enter the amount of time the Pro will need to perform the work
- Preferred Resource: the pro that you want to assign the WO to
- Preferred Start Time: when the booking will be scheduled for
**Leave all other fields blank
- Click ‘Save’ once finished
- To schedule the booking recurrence, click on the ‘Booking Recurrence’ button on the top Command Bar
- Fill out the information according to how often you want the service to occur
- Repeat: select the cadence
- Repeat every x: how often for the cadence (ie every 2 weeks)
- Days: day(s) services should be performed on
- Range of Recurrence: leave as-is
- Click ‘Ok’
- Click ‘Save’
- Click on ‘Services’ tab. Click ‘+ New Agreement Booking’ to add the specific services for this WO. A new form will appear to fill in the information for the service needed
- Service: select from the dropdown menu for the services to be performed
**Note: based on what you select, certain fields will appear and be required - Unit: this will fill in based on service selected
- Amount Needed: amount of service needed
- Service Notes: optional note that is specific to the service selected
- Price List: leave as-is
- Service: select from the dropdown menu for the services to be performed
- Click ‘Save & Close’
- Repeat adding new services until you have added all services needed. All services you selected should appear on the sub-grid on the services tab. You can add/remove/edit from this screen
- Click on ‘Agreement Booking Setup’ from the top Command Bar and select ‘Next Stage’
- Change the ‘System Status’ to “Active”
- Click ‘Save’ – this will start the process of generating the work orders based on your specifications for the agreement
- And now you are done!