Purpose: this article contains details about the pro app. It details the views available and where to find relevant information on the app. 

Quick Links:

Today's Work

Upcoming Work

Recent Work

Work Order Details

Property Information

Additional Tools

Rent Ready Work App Visio

Tutorial Videos

Work Order Navigation

• Click on ‘My Work’ from the home screen
• Work orders will be setup per location (the apartment community) with each area to be serviced as a separate addon. The work orders will be showcased in 3 ways: Today's Work, Upcoming Work, and Recent Work
  
  

Today's Work

• Pro will see all work scheduled for the current day with access to work details and the ability to clock in and out of work orders 
• Search – In the search bar you can search for specific work orders based on the Job Profile ID # or unit 
• Each work order tile contains the following information: 
  • Community Name & AM or PM specific unit 
  • Address 
  • Job Profile ID # 
  • Unit 
  • Occupied unit – yes/no 
  • Status of the WO (Scheduled, In Progress, Complete & Canceled)
    • If WO is Canceled, the record would move to the bottom of the screen and makes it unclickable.  

Upcoming Work

• Pro will see all upcoming work scheduled for the next 7 days with access to work details  
• Each work order tile contains the following information:
  • Date of the work order & AM or PM specific unit 
  • Community Name  
  • Floorplan & SQFT of the unit 

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Recent Work

• All completed work within the last 4 weeks 
• Each work order tile contains the following information:
  • Community Name 
  • Date of the work order 
  • Unit 

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Work Order Details

When you click into a work order, this is where you’ll find the information in the picture below

• Community (top left box) i.e. University Center: By clicking on the community name you will be guided to a Property page that provides you the address. 
• Unit number (top middle box) i.e. A-501 
• Occupied unit - yes or no (top right box): If the service is specific to a unit, you will see if the unit is occupied or not.  
• Notes for unit: If that unit has any specific notes, they will be shown here (example: Must be completed in 1 day); You can click in the box to expand the box for more information 
• General notes for Property: If that property has any specific notes, they will be shown here (example: Roll only); You can click in the box to expand the box for more information 

• Work Summary 
  • Total work items: This shows you the count of how many specifics tasks there are associated to that work order, including add-ons. (Note: that does not mean if there are 2 accent walls it will display 2; it will only count once for each addon, regardless of the amount for that specific addon)
  • Roll only: If a property specifies as Roll Only an icon would appear and specify as “Roll Only Property” (Note: this applies to Paint/Repair only)
  • Line items: Each line item is a different add-on for the work order. If you see the information icon (an “I” in a circle) to the left of the text, that indicates that there is some additional information/notes for that add-on. By clicking on the line item, you’ll get a pop up with information that looks like the picture below
    

• Paint Details: Painter will have access to Paint Details such as: 
  • If Rent Ready provides paint
  • Onsite paint location
  • Paint store location and phone number
  • Paint specs 

• Clock in/out: This is where you’ll clock into work order when you start and clock out when you complete the work order. When you clock in or clock out, the timestamp will also generate for your reference.
  **Note: Pros will NOT be able to clock out if they have requested a reschedule for this work order
  **Pro Tip: You cannot clock in and out within the same minute or the system will show you can error. If you clock in at 3:31pm, you must wait until 3:32 to clock out. 

Property Information

• Navigating to Property Information: There is specific information associated to properties that can be accessed through the app in two ways:
  • Click on the Property Name in the top right
  • Click on the information icon in the bottom right hand corner 

• Reviewing Property Information

• Community: If you click the teal location pin icon to the left of the community name, the app will open your default map (i.e. Google Maps) 
• Floorplan: This is where you’ll see any information specific to the floorplan (example: townhome, vaulted ceilings, etc.) 
• Square foot of unit: If this information is available we will display it here to give the Pro an idea of the size of the space
• Gate Codes and Parking Notes: Some of the properties are gated and have designated visitor parking and we have that information located here for your reference. If you click the expand icon, a popup box will appear with more information 

• Site Map: Properties could be a high-rise where navigation is based on the floor and acceded via elevators. However, for garden style communities, there are multiple buildings and different parking options. In those cases, you can access the sitemap here. If you click on the map icon, the sitemap file will download to your phone for reference 
• Hours of Operations: Here you’ll find property specific operating hours 
• After hours policy: If work is not started or completed until after normal business hours, here is where you’ll find that properties specific policy 
• Contact Information: This is where you’ll find information for contacts onsite including the property and maintenance managers. These are the two roles that will be your main points of contacts for any issues. You can click on the phone numbers and it’ll open up your phone keypad on your phone for you to call them directly 

Additional Tools

• The options shown below will create a booking alert - the booking alerts can be tracked by Operations team on their dashboards

• Upload Photos: Pro can only upload one photo at a time; They must provide a caption of the photo 
• Leave a Note: The note will populate the subject field in booking alert 
• Reschedule Work: Pro will have 15 different options to choose from for reasons why they are rescheduling and the description is optional
• Request New Addon: The addon options that appear will vary based on skillset. Depending on the setup of the addon, it will require Pros to input either Single/Entire unit or an amount field. Description is optional
• Missing Parts: Pro will submit the parts/material that are missing, and it will populate the subject field in booking alert. Confirm By - Pro will need to provide who confirmed the request from the property. Description is optional. **Note: Missing Parts will only appear for Punch pros 

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Rent Ready Work App Visio

Below is the flow of the app:

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Videos/Additional Information

https://info.rentready.com/pro-app-training-materials

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